Refund Policy

Effective 2026-08-03 · DRAFT for P55 Hub payments — human legal review required before production use.

1. Overview

Digital extensions on Birkly Marketplace are licensed, not sold as physical goods. Refunds are handled on a provider-primary basis for third-party offers: the provider is the seller and merchant of record and approves or denies refund requests first, with Birkly Ops escalation when needed. Birkly is merchant of record only for official Birkly offers.

2. Refund window

Buyers may request a refund within 14 days of purchase. Requests after the window may be denied unless required by applicable consumer law or approved through Ops escalation.

3. How to request a refund

Log in to My purchases on the marketplace (or use the link in your receipt email).
Open the order and submit a refund request with a short reason.
The provider reviews the request for third-party offers. Birkly reviews official Birkly offers and marketplace-infrastructure issues.
You receive email notification of approval or denial.

4. On approval

Stripe processes a full or partial refund to your original payment method.
The associated entitlement and activation slots are set to revoked on full refund.
Installed copies may stop receiving updates; paid features may be disabled per the plugin’s entitlement enforcement.

5. On denial

Contact the provider using the support email or URL on the offer page. If you believe the denial violates policy or law, escalate to Birkly Ops through the contact channel published on the site.

6. Chargebacks

A chargeback or payment dispute places the entitlement on hold immediately while the dispute is reviewed. If the dispute is lost, the entitlement is revoked. If the dispute is won or withdrawn, Ops may restore access.

7. Free offers

Free offers install without payment and have no monetary refund. Freemium and no-card trial offers may be deactivated in the CMS or buyer account; paid upgrades follow the refund rules above.

Related: Terms of service · Privacy policy · Catalog